Shipping
Delivery times can vary slightly based on your location. Below are estimated transit times for USA domestic shipping. Please note that transit time does not include packaging time, which typically takes 1-3 business days, since all of our products are made to order, packaged, labeled, and shipped from our shop in Boone, North Carolina.
Estimated Domestic Shipping (USA)
- Southeast: 2-3 days
- Northeast: 2-4 days
- Midwest: 3-5 days
- West: 4-7 days
- Pacific: 6-9 days
If you need your order by a certain date, please contact us and we will do our best to deliver your product by that time.
Returns & Refunds
While we hope you are excited about our purchase from Tsuga, your happiness matters a whole lot more to us. If you purchased a product directly from our website and aren’t satisfied for any reason simply return it damage-free within 90 days for a full refund.
To start a return, please contact us at info@tsuga.us. Please pack your product in secure packaging with proof of purchase and contact information and ship the package to the following address:
699 George Wilson Rd, Boone, NC, 28607
We will notify you as soon as we receive and review your package, and, if approved, we will initiate an automatic refund to your requested method of payment. If your item does not qualify for a refund, we will provide you with information explaining why it is not eligible.
Damages and issues
Please contact us immediately if your order is delivered with any defective, damaged, missing, or incorrect items, and we will work to evaluate the situation to make things right.
If any accidental damages occur that affect the functionality of your product, please reach out to us at jimi@tsuga.us.
Let us know how we can help
info@tsuga.us
